Great
REFUND POLICY
REFUND POLICY
Refund Policy
Our policy lasts 15 days. If 15 days have gone by since you've received your item(s), unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, you must pay return shipping costs. Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. Please email us at info@onesocool.com for further assistance.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
A refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
Some banks/credit card companies require up to 10 days to process refunds but majority of the time you should receive your funds in a shorter time period.
Please contact your payment provider of choice to verify the refund if we have already sent you a refund notice but you are yet to receive the funds.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@onesocool.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We accept exchanges for incorrect sizing. If it is a mistake on our end we will ship out the correct item to you free of charge. In the event the item is too small/too large, you are responsible for paying for returning the item to us. At this point, we can then send you a new item in a larger/smaller size.
We will replace items, free of charge, if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@onesocool.com for further assistance.
Gifts
We do not accept returns for items marked as a gift by the buyer. You are required to have the buyer initiate contact with us. To simplify this, we are referring to an instance where Person A buys Person B an item as a gift. It is Person A's responsibility to initiate the refund and the money will be returned to them.
Shipping
To return your product, you must email us at info@onesocool.com to arrange for shipping.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our policy lasts 15 days. If 15 days have gone by since you've received your item(s), unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, you must pay return shipping costs. Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. Please email us at info@onesocool.com for further assistance.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
A refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
Some banks/credit card companies require up to 10 days to process refunds but majority of the time you should receive your funds in a shorter time period.
Please contact your payment provider of choice to verify the refund if we have already sent you a refund notice but you are yet to receive the funds.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@onesocool.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We accept exchanges for incorrect sizing. If it is a mistake on our end we will ship out the correct item to you free of charge. In the event the item is too small/too large, you are responsible for paying for returning the item to us. At this point, we can then send you a new item in a larger/smaller size.
We will replace items, free of charge, if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@onesocool.com for further assistance.
Gifts
We do not accept returns for items marked as a gift by the buyer. You are required to have the buyer initiate contact with us. To simplify this, we are referring to an instance where Person A buys Person B an item as a gift. It is Person A's responsibility to initiate the refund and the money will be returned to them.
Shipping
To return your product, you must email us at info@onesocool.com to arrange for shipping.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Customer Reviews
Overall rating: 4.5 / 5 from 1027 reviews.
Yall had ship me the wrong shirt
Excellent
Nice
Great
Fits and looks great!
Great quality and fits perfectly.
Great quality
He is wearing a size 32x32 they are a very comfortable fit
I love the quality of the shirt for my son it’s definitely true to size. He is wearing a medium
The product was not true to size
Quality on point one of my favorite pieces 🔥
One of my favorite buys from the store. This one is a must have!
Fire quality is pretty good!
Looking good
The quality on this item wasn’t great. All my other pieces was on point tho. Still my favorite store!
Great
Love the hat would buy again
Short fits perfect received early then expected
Excellent
Excellent
Excellent
Loving the unique design and comfort material
Very nice look excellently as shown
Shirt was for my son and it was extremely big to be a small waste of money but it was a nice shirt colors wasn’t the same as pic but again it was a nice shirt
Excellent quality, looks awesome!
Never received
Store owner replied: If you still can't find your package, please contact us via email. Before that, you'll need to call UPS to ask where they've put your package.
Never received my order
Store owner replied: Call UPS and we've sent you the tracking number.
Never received my order
AMIRI Philipp Plein logo-print Swim Board Shorts
Store owner replied: Call UPS and we've sent you the tracking number.
Great
Good product 👌 👍
Really good and super fast 👍👍👍
Had a lot of compliment on the sneakers
I love it!!!! This is my second time ordering, always got my order on time....
Best Quality Best Clothing!!!
Love the jeans Shirt run big
I was told the Amiri Hat was delivered but I never received the item, I reached out to let the seller know and to ask about the status but I didn’t get a reply!
💯% satisfied, they fit so perfect. I will definitely be ordering a lot more from you guys. The only thing is that I wish the shipping could be a little faster but other than that I love everything else about my order!
They run smaller than expected….and very poor communication. They do not respond to emails. No way to return the shoe like they say. Quality of shoe is great just size up. 6/10 satisfaction
Good great